Job Description

Position Overview

We are currently seeking a skilled and experienced Security Systems Service Technician to join our dynamic team. The technician will diagnose, troubleshoot, and repair non-functional solutions, install, program or configure, inspect, and provide general customer service on security systems including video, access control, intrusion detection, gates and other electronic security devices.

Responsibilities

• Install and configure security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices.
• Programming:
  • Program and customize security systems to meet the specific needs and requirements of our customers, including setting up user permissions, alarm thresholds, and notification preferences.
• Maintenance:
  • Perform routine maintenance checks and inspections on security systems to ensure optimal performance and reliability, including cleaning, testing, and replacing components as needed.
• Troubleshooting:
  • Diagnose and troubleshoot issues with security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime.
• Upgrades and Expansions:
  • Assist customers with system upgrades, expansions, and enhancements, including adding new devices, integrating with third‑party systems, and implementing advanced features and functionalities.
• Customer Service:
  • Provide exceptional customer service and technical support to our growing list of customers, including responding to service calls, addressing inquiries, and resolving issues in a timely and professional manner.
• Documentation:
  • Maintain accurate records of installations, configurations, maintenance activities, and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards.

Qualifications

• Minimum of 2 years of experience in servicing, installation, maintenance, and repair of security systems, including video, access control, and intrusion detection systems.
• Proficiency in reading and interpreting technical drawings, schematics, and specifications.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Strong attention to detail and a commitment to delivering high‑quality workmanship and customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors.
• Experience in using Salesforce preferred.
• Valid driver’s license and clean driving record.

Physical Requirements

• Must be able to climb ladders, use lifts, and work at various heights.
• Able to lift, carry, and move up to 50 pounds as needed.
• Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
• Must have good hand‑eye coordination and manual dexterity for handling small components and tools.
• Ability to safely operate hand tools, power tools, and testing equipment.
• Must be able to work in confined spaces or outdoor environments as needed.
• Requires occasional pushing, pulling, and reaching overhead.
• Must be able to wear and properly use required personal protective equipment (PPE).
• Capable of driving company vehicles and transporting equipment or materials when needed.
• Ability to remain alert and focused while performing detailed or repetitive tasks.

Benefits

In addition to a competitive compensation package, Silco offers a wide range of benefits including medical, dental, vision, Aflac, and a Flexible Spending Account (FSA). Silco offers company‑paid short‑term disability and life insurance, as well as company‑paid training. Silco also provides a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

Employment Conditions

Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.

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